Wednesday 11-05-2022 - 14:56
UPDATE: It looks like speed is back to normal, and has been for the past 45 min. We will continue to monitor.
Wednesday 11-05-2022 - 13:00
We are experiencing some slowdown on the tournament system - we are working with our hosting partner to fix the problem.
Sunday 07-05-2022 - 17:40
UPDATE: We are still experiencing speed issues, the system is responding but slow. We are gathering data to investigate.
Sunday 07-05-2022 - 14:20
Scores in the interclub modules take quite a while to save - they will be saved, but it will take some time.
Saturday 07-05-2022 - 16:06
UPDATE: It looks like the databases have caught up with the traffic and the speed is getting back to normal. We will continue to investigate and monitor the servers throughout the weekend.
Saturday 07-05-2022 - 15:45
UPDATE: We are still working on finding the root cause - scores seem to be saved in the interclub module, but it is just very slow.
Saturday 07-05-2022 - 15:00
UPDATE: We are still working on finding the root cause - scores seem to be saved in the interclub module, but it is just very slow.
Saturday 07-05-2022 - 14:40
UPDATE: We are still working on improving performance, next update within the next hour.
Saturday 07-05-2022 - 13:40
UPDATE: We have added extra CPU cores to the tournament server and are awaiting to see if this has any effect.
Saturday 07-05-2022 - 13:20
We are experiencing some slowdown on the tournament system - we are working with our hosting partner to fix the problem.
Friday 29-04-2022 - 13:46
We are happy now with the performance we are experiencing across the system, the system load has balanced itself out evenly. We will continue monitoring the system closely, we hope you have a good weekend.
Thursday 28-04-2022 - 10:00
Yesterday's service window looks to have had a positive impact on performance. We currently have a very good load across all systems with no visible bottlenecks in our monitoring software. We will continue to closely monitor the system as more as we get more traffic through the system during the day.
Wednesday 27-04-2022 - 16:50
Extraordinary service window tonight at 20:00 danish time.
We will perform a shut down of the tournament system tonight, to isolate the tournament system to a dedicated server. The system will be unavailable between 4 to 8 hours. We apologize for the inconvenience.
Wednesday 27-04-2022 - 16:00
We are still waiting on the time we will shut the server down - when we know it will be updated here and in the tournament system on the admin page.
Wednesday 27-04-2022 - 11:30
UPDATE: We have received the new SQL server and are working on getting it ready for the tournament database. This will require downtime at some point, but we will try to postpone the downtime as far as we can. If the system becomes unresponsive again, we will do the shut down sooner than later.
Wednesday 27-04-2022 - 10:00
UPDATE: We are still seeing slowness on the Norwegian administrative software, Tournament and ProPlanner servers, we are working on this now.
We are working with our hosting center to get a new SQL server and move the tournament database to this server. This will require total downtime of the tournament module.
Next update 10:30
Wednesday 27-04-2022 - 09:40
UPDATE: We are still seeing slowness on the Norwegian Classic software, Tournament and ProPlanner servers, we are working on this now. Next update 10:15
Wednesday 27-04-2022 - 08:55
We are still seeing slowness on the Norwegian, Tournament and ProPlanner servers, we are working on this now. Next update 09:30
Tuesday 26-04-2022 - 22:55
We have implemented a number of performance improvements and after load tests, it looks like the issue has been resolved. However, we would like to see the normal server load during the day tomorrow before we are sure. We will continue to monitor the servers.
Tuesday 26-04-2022 - 22:20
UPDATE: We have reopened the traffic to all sites - we will continue to monitor the systems.
Tuesday 26-04-2022 - 22:00
UPDATE: We are still working on solving the issue. Next update at 22:30 or before, if any development.
Tuesday 26-04-2022 - 21:00
UPDATE: We are still working on solving the issue. Next update at 22:00 or before, if any development.
Tuesday 26-04-2022 - 20:00
UPDATE: We are still working on solving the issue, and are closing in on getting the system up and running. Next update at 21:00 or before, if any development.
Tuesday 26-04-2022 - 19:00
UPDATE: We are still working on solving the issue. Next update at 20:00 or before, if any development.
Tuesday 26-04-2022 - 18:00
UPDATE: We are still working on solving the issue. Next update at 19:00 or before, if any development.
Tuesday 26-04-2022 - 17:30
UPDATE: We are still working on solving the issue. Next update at 18:00.
UPDATE: We are still working on solving the issue. Next update at 17:30.
Friday 8th of April 2022, from 2000 Danish time, GolfBox will be down for maintenance. GolfBox will not be available somewhere between 5-8 hours.
During that time, the ProPlanner site will be inaccessible and a "down for maintenance" page will be displayed.
Update 18-01-2022 - 10:30
Word/Excel Reports in Mac OS is currently not working.
Update 16-12-2021 - 10:50
All servers are now back up and running - the patching went as planned.
Update 16-12-2021 - 10:50
GolfBox is currently running updates and installing security patches on 4 of our servers, while doing so we have found that 2 servers require extra attention and will be offline longer than expected, this might mean that some service interruption is experienced but we should be back online shortly.<
Update 13-12-2021 - 08:00
As part of our ongoing server maintenance projects, GolfBox will be making sure that all servers are fully patched and updated to the latest versions available to us. This process helps us in keeping our servers as up-to-date and secure as possible, so in the off-season (October to March) we will be running this patching schedule that takes on the second Monday and third Thursday of every month. During the process, there will be a chance that some users are logged out of the system while that particular server is patched but the interruption will be very short.
Update 11-10-2021 - 07:42
The issue should have been fixed during the night. All operations are back to normal.
Update 10-10-2021 - 23:05
Our hosting reports that the issue should be fixed, but we are waiting for an all-clear from the affected customers. The next update is tomorrow morning.
Update 10-10-2021 - 22:13
We are currently experiencing small outages in network connectivity with our hosting provider, they are looking into the cause of these issues and will return to us with a resolution as soon as possible, not all customers are affected but if you are affected please continue to check this page for updates. Next update @2300
Update 07-10-2021 - 10:46
The issue with printing of scorecards should have been solved.
Update 07-10-2021 - 10:42
At the moment we are experiencing issues with printing of scorecards. We are looking into it and will follow up as soon as possible.
Update 30-09-2021 - 10:35
Printer issues
It looks like the printing issue is resolved now. We are working on the post mortem to find out what when wrong after the firewall switch this morning.
Update 30-09-2021 - 10:35
Printer issues
It looks like the issue has been fixed on most of our servers but not all. We are working on finding the issue.
Next update 11:15
Update 30-09-2021 - 08:50
Printer issues
Reboot did not help. We might have to roll back this morning's Service window.
Next update 10:15
Update 30-09-2021 - 08:38
Printer issues
Server are rebooting right now.
Update 30-09-2021 - 08:00
Printer issues
We have some printer issues right now.
Planned Service window Thursday 30-09-2021 06:00-07:00
Thursday morning at 06:00 Sentia will be making the final firewall switch from Odense to Kolding.
We expect a period of downtime of around 15 minutes but Sentia our hosting partner, has asked us to put in an hour service window just in case.
Update 23-09-2021 - 22:48
GOOD NEWS:
The solution for solving the communication issue that has affected some users has now been successfully resolved and all systems are available and reporting no errors.
Update 23-09-2021 - 16:08
Update 23-09-2021 - 14:08
Message from our hosting partner: The cause of the communication issue has most likely been identified. A solution is under review and is expected to be implemented later today/evening.
Update 23-09-2021 - 12:18
Sentia - the hosting partner of GolfBox has located the communication error to be outside Sentia setup, and they are working with their backbone providers (TDC, Telia, and Global Connect) to correct the issue.
Please note that this issue only affects users with specific internet providers. Most users are not affected by this issue.
Update 23-09-2021 - 08:56
Our hosting partner was during yesterday's efforts unsuccessful in solving the network communication issues that affect all of their clients in the entire hosting environment.
The issue is escalated to the highest level at our hosting partner and at GolfBox and has our full attention.
Update 22-09-2021 - 13:49
We have been informed by our hosting partner that the remaining issues we still experience will be solved as an emergency update to our hosting partner network setup later this afternoon.
Update 22-09-2021 - 11:44
Printing of scorecards which caused the majority of errors has been fixed in GolfBox application via a programming workaround and is working again.
We are still awaiting our hosting partner on the general issue.
Update 22-09-2021 - 10:42
The issue seems to relate to a browser issue and a recent browser update. If you experience issues using a specific browser, please try a different browser.
Update 22-09-2021 - 10:17
Periodic errors can currently be experienced in different places in the systems. It is not GolfBox itself that is the cause of the problems but our hosting partner.
We are working with our hosting partner to resolve the issue as soon as possible.
Update 28-08-2021 - 19:49
Right now we are seeing some improvements and we are hoping to have fixed the problem for today - we will continue to look and fix the root cause of the problem.
Update 28-08-2021 - 19:35
We are working with our hosting partner to find the issue, we may have to restart everything in a few minutes. Next update 20:00.
Update 28-08-2021 - 18:40
Unfortunately nothing new in this update - the system is working very slowly, so click once, do not hit F5. Next update 19:40 or before if there is any news.
Update 28-08-2021 - 18:21
Unfortunately nothing new in this update - the system is working very slowly, so click once, do not hit F5. Next update 18:40
Update 28-08-2021 - 18:01
We are still trying to shut down and restart different things, trying to find what is dragging the system down. Livescoring site is up again. It does look like the system is working, just very slowly - do not click more than once. Just wait for the system to react.
Update 28-08-2021 - 17:41
We have shot down the livescoring pages to see if this will make any improvements in the admin sites. Next update 18:00.
Update 28-08-2021 - 17:20
Nothing new in this update - next update 1740
Update 28-08-2021 - 17:00
We are trying to deactivate what we think is the culprit. Next update will be 1720.
Update 28-08-2021 - 16:40
A few users are seeing improvements but others are still experiencing a very slow system. We may have found the root problem and are working on solving the issues. Next update will be at 1700.
Update 28-08-2021 - 16:11
It looks like we are seeing some small improvements - we are still working on the servers to find the culprit.
Update 28-08-2021 - 15:50
We are working on different solutions to fix the speed issue and will update this page every 30 minutes or if we fix the problem.
Update 28-08-2021 - 15:15
We are currently seeing some issues with speed on the tournament servers - we are working on it and will update this page.
Update 07-08-2021 - 21:35
We have started seeing improvements on the servers, but are still working to identify the root cause. We will continue the work to stabilize the servers.
Update 07-08-2021 - 16:41
We are currently experiencing some slowness on the tournament servers - we are working on a fix right now.
Update 14-07-2021 - 08:55
There will be a service window starting Wednesday 14-07-2021 at 23:00 danish time where we will be restarting the servers.
We are starting with the web servers and then the file server after that. We are restarting the servers one at a time, so we should not experience too much downtime.
Update 22-06-2021 - 09:15
The movement of server have went according to the plan and everything seems to work as expected. We will continue to monitor this to make sure all integrations are working.
Update 21-06-2021 - 07:45
On Monday (June 21-06-2021) evening GolfBox in conjunction with their hosting partner Sentia will begin moving our environment to new hardware in a new data center.
The move will begin at 18:00 and we expect to be done by 06:00 Tuesday morning, during this time we do not expect any big interruptions in our service although we have been told that small interruptions can occur if the data that is currently being is accessed is being moved at the same time.
If you experience any issues, wait 5 minutes and if it still happens, contact us at support@golfbox.dk.
There will be a short service window tonight at 23:30, to restart the servers. Disruption should be minimal if any at all.
Operations should now be back to normal. We are making improvements to our Load Balancer/Firewall. Unfortunately in this process, we had to restart our servers this evening to force the traffic to flow correctly again. The final changes to the new LB/FW will be happening this week which should not require any more restarts.
We are experiencing issues with one of our servers because traffic is not being spread on other servers. We are looking into it with our hosting company.
GolfBox will be working on their servers internal firewall today and tomorrow, although no interruptions are expected, some may occur due to traffic being directed differently to the new firewall.
There are still some issues with score reporting that we are working on. We also have some reports of scores being reported more than once, we will also look into this and delete any duplicate scores.
Update 24-04-2021 - 19:00
Report scores load has been minimized and the page is responding as expected again.
The Report Scores page has longer answer times at the moment, due to the huge amount of scorecards coming into the system at the moment. The rest of the system does not seem to be affected at the moment. We are working on getting the answer times down to a normal level again.
We apologize for the inconvenience.
There will be a short service window tonight at 2300, to restart the servers. Disruption should be minimal if any at all.
There is a scheduled maintenance window Tuesday, December 1st. 2020 from 22:30 danish time and approx. 6 hours for Vmware updates. This may cause a few disruptions as each server is being updated.
The support mail is working again - sorry for the inconvenience.
We are experiencing issues with our support mail (support@golfbox.dk), please use the contact/chat button in the right lower corner to contact us at the moment.
Update 16-11-2020 - 09:44
All servers have been restarted and all is running normally.
Update 16-11-2020 - 09:15
We are just restarting each server one at a time.
Update 16-11-2020 - 08:50
Web01 is up and running again but we are still working on a few issues.
Web01 is not responding and we are working with our hosting partners to reboot the server - users should automatically be moved to other servers and should not be affected by this.
Tonight we will restart our servers around midnight danish time, to ensure stable servers. This should have minimal impact on users as one server at a time will be restarted.
Tonight we will have an unscheduled service window to patch our webservers. This will start at 2230 danish time and could last up to 4 hours. This should have minimal impact on users as one server at a time will be patched.
Update 01-11-2020 - 10:24
The restart of all servers went according to plan and the system was offline for a total of 2 minutes.
Update 02-09-2020 - 14:00
Tonight we will restart our IIS servers at midnight danish time, to ensure stable servers. This will happens once a month (or as needed) until the server upgrades in November.
Update 31-08-2020 - 14:49
We have experienced issues on some platforms with log in to GolfBox due to upload of a new contact formula on golfbox.net. The upload has been reversed for now, and login should be back to normal.
Update 08-08-2020 - 19:35
All systems should now be back to normal.
Update 08-08-2020 - 17:06
One of the servers in our cluster is not currently responding, we are looking into and will update asap.
Update 27-07-2020 - 13:17
Database integrity checks are being run from this afternoon and a few days on due to a failure in I/O yesterday during a full backup. This should not affect the performance, but please contact GolfBox if you experience any fallouts in performance.
Update 10-07-2020 - 09:15
Patching of all webservers completed this week. All went according to the plan.
Update 06-07-2020 - 15:30
Service window - more nights this week
Patching of servers (software update) are planned to run over 2-3 nights this week, each time after midnight and for expected 15-90 minutes for each server. No users should be affected as remaining servers are still in operation to service the traffic.
Update 02-07-2020 - 16:38
We are seeing a significant improvement with the latest initiatives. The slow server and tournament module are running significantly better now. We continue to monitor the effect.
Update 02-07-2020 - 15:40
The server has been restarted and is up and running again with added ram. We will continue to monitor the issues but it seems there are still a slow server and tournament module.
Update 02-07-2020 - 15:30
Shortly we will be restarting the server for Norway GolfBox as well as the tournament system for all countries to add more ram to the server. The service window is not expected to take longer than 10 minutes.
Update 02-07-2020 - 15:10
We are still working on identifying the issues, especially one server and the tournament module is slow at the moment.
Update 02-07-2020 - 13:22
The server has been restarted and is up and running again. Unfortunately this did not have the wanted effect.
Update 02-07-2020 - 13:20
Update 02-07-2020 - 08:56
We are experiencing longer answer times. We are working on bringing the load to a normal load again. This does not affect all users.
Update 01-07-2020 - 15:46
We are experiencing longer answer times. We are working on bringing the load to a normal load again. This does not affect all users.
Update 01-07-2020 - 09:13
The problems on the webservers were solved early last night. We are sorry that operation status is not updated before now. The webservers are back to normal.
Update 30-06-2020 - 21:12
We are experiencing longer answer times. We are working on bringing the load to a normal load again. This does not affect all users.
Update 30-06-2020 - 17:41
The webservers are back to normal.
Update 30-06-2020 - 16:32
We are experiencing longer answer times. We are working on bringing the load to a normal load again. This does not affect all users.
Update 30-06-2020 - 08:15
Last nights service window when well and some bad sectors got repaired. This has made a significant improvement on web02.
Update 29-06-2020 - 09:20
We have a service window after midnight (30/6/2020) on web02 for about an hour. This will mean that no one can connect to web02 for about an hour.
Update 23-06-2020 - 20:51
The webservers are back to normal.
Update 23-06-2020 - 20:26
We are experiencing longer answer times. We are working on bringing the load to a normal load again. This does not affect all users.
Update 23-06-2020 - 18:27
The webservers are back to normal.
Update 23-06-2020 - 17:57
Webservers are having longer answer times due to high CPU load. We are working on bringing the load down again. This does not affect all users.
Update 23-06-2020 - 11:55
During the night, our server experts manage to improve the speed on the most comprehensive operations in the system.
Throughout the morning where more and more users have started to connect to GolfBox, the load is still stable and the servers are handling the load very well.
We are very pleased with the performance so far and will continue to monitor the load and make further improvements.
Update 23-06-2020 - 08:29
We are seeing improvements to our server load but will keep monitoring everything today. An additional web server should also be deployed today.
Update 22-06-2020 - 12:59
There is still ongoing work on fixing the issues on our servers. Some systems are turned off and on in the process, which can influence various areas of GolfBox.
Update 22-06-2020 - 07:45
We are continuing the investigation into the server issues and have called in external experts to help with this.
Update 21-06-2020 - 10:00
Webservers are having longer answertimes due to high CPU load. We are working on bringing the load down again. This does not affect all users.
Update 18-06-2020 - 14:40
SERVICE WINDOW TONIGHT 18-06-2020 23:30
SQL server is being updated and there can be 5-15 downtime
Update 15-06-2020 - 08:30
It looks like we have identified one of the core issues and we expect a fix to be implemented within a day or 2. There can still be users who experience slow servers.
Update 11-06-2020 - 12:44
Over the last few hours we have seen improvements in the speed, but we are not all clear yet. Some users may still be affected.
Update 11-06-2020 - 10:10
One server is spiking on CPU and making the system slow for some users.
Update 11-06-2020 - 08:14
There is a que at the momemt, for scores sendt from the tournament system, it is being processed and are getting nearer to 0.
Update 10-06-2020 - 22:30
We had the all OK and the servers are back to normal
Update 10-06-2020 - 20:20
The CPU seems to be behaving again and the speeds are back up.
Update 10-06-2020 - 19:45
There is a CPU spike that affects some users, we are working on locating the problem.
Update 10-06-2020 - 10:20
All servers are back to normal.
Update 10-06-2020 - 09:38
3 of the webservers are running normal again, we are still working on the last server and it is showing signs of improvement.
Update 10-06-2020 - 08:00
Webservers are having longer answertimes due to high CPU load. We are working on bringing the load down again. This does not affect all users.
Update 09-06-2020 - 22:45
The CPU load is now back to normal
Update 09-06-2020 - 21:20
2 of the webservers are having longer answertimes due to high CPU load. We are working on bringing the load down again.
Update 07-06-2020 - 13:20
All servers are back to normal.
Update 07-06-2020 - 13:00
The server issues are now solved on most platforms. We are running some final repairs that could influence some users, but most users should experience systems running normally by now.
Update 07-06-2020 - 12:36
We are closing in on fixing the server issues. The system should be up and running very soon.
Update 07-06-2020 - 11:56
We are still working on solving the issue with the servers. The issues are not affecting the Tournament Module.
Update 07-06-2020 - 10:28
We are still working on solving the issue with the servers.
Update 07-06-2020 - 09:27
We are still experiencing issues with one of our servers.
Update 07-06-2020 - 08:23
We are experiencing issues with one of our servers at the moment.
We have technicians working on a solution.
Update 03-05-2020 - 14:45
Servers are stable because a variety of performance tuning operations was carried out on our servers.
Also, we have started deployment of new APP versions for all platforms with enhancments on performance.
Hosting specifications will be upgraded tomorrow.
Update 03-05-2020 - 09:00
We are experiencing very long response times on our servers for all GolfBox services.
The cause is due to the fact that our APP load is > 300% of normal traffic.We are working on multiple solutions including allocating more server power to the APP area.
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