At 07:50 we got the first messages about parts of GolfBox which had very long response times. This was primarily related to confirmation of tee times on touch, the printing of scorecards and booking and administration in GolfBox.
Already from the morning hours, extra manpower was called to work to complement the developers who were already on duty.
Unfortunately, because of the problems in the administration system, we have not been able to send system messages to administrators, and even though we would have been successful, administrators would not be able to read them. We have therefore exclusively informed via our open support pages, Facebook as well as in-person on the inquiries that have come to the support.
Ca. pm. At 13:00 we could report that the system was up and running again, however, some clean-up was needed that could affect some users, but that the majority of users would experience a normal system again.
As we write now, all the problems should be resolved and the system back to normal operation.
Our full focus has been on finding the cause of the problem and fixing it. We will now investigate further into the cause itself and take action to prevent this from happening again. More info on this will be available.
We are very aware of the challenges a server problem poses to our customers today, especially when it happens on a busy Sunday morning, and we can only deeply regret it.
The tournament module has not been affected by the problems and has run normally throughout the day.
We recognize that this has resulted in unacceptable genes that we are in no way proud of. We thank you for the patience of you who spoke with our support today.
GolfBox A/S
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